Cancellation & Refund Policy

1. Cancelling an order

• You can cancel an order at any time before it is shipped, at no charge.
• To cancel, contact us with your order number by email at hello@silaiwaala.in or by phone / WhatsApp on +91 86797 08759.
• Once an order has been shipped it can no longer be cancelled. You can instead return it after delivery under the return policy below.

If you cancel a prepaid order before it is shipped, the full amount you paid is refunded to your original payment method.

2. Returns

You can request a return within 7 days of delivery. To be eligible, the item must be:

• Unused, unwashed and unaltered.
• In its original packaging, with all tags intact.

Items that have been worn, washed, altered or damaged after delivery cannot be accepted.

3. How to request a return

• Sign in and open My Account, find the delivered order and choose “Request Return”, or
• Email us at hello@silaiwaala.in with your order number and the reason for the return.
• We will review your request and tell you how to send the item back. Once we receive and inspect it, we will process your refund.

4. Damaged, defective or wrong items

If you receive a damaged, defective or incorrect item, contact us within 7 days of delivery with your order number and photos of the item and its packaging. We will arrange a replacement or a full refund.

5. Refunds

• Online (prepaid) orders — refunded to your original payment method (card, UPI, net banking or wallet) through Razorpay.
• Cash on Delivery orders — refunded by bank transfer or UPI to the account details you share with us.

Refunds are processed within 5-7 business days after we approve a cancellation, or after we receive and inspect a returned item. Your bank or card issuer may take a few more days to show the amount in your account.

6. Exchanges

If you would like a different size or colour, contact us within 7 days of delivery. Exchanges are subject to stock availability; if the item you want is not available, we will refund your order instead.

7. Contact us

For any question about a cancellation, return or refund, write to hello@silaiwaala.in or call +91 86797 08759. See also our Shipping & Delivery Policy.