Privacy Policy

1. Information we collect

We collect only the information needed to serve you:

• Account and contact details — your name, email address and phone number.
• Delivery details — your shipping address and pincode.
• Order details — the products you buy, order value, payment method and order history.
• Messages — anything you send us by email, phone or WhatsApp, and the reviews or return requests you submit.
• Technical data — basic device and browser information needed to run the website securely.

2. Payment information

Online payments are processed by our payment gateway partner, Razorpay. Your card number, UPI ID, net-banking credentials and other payment details are entered directly on Razorpay’s secure page and are never stored on our servers. We only receive a payment reference and the payment status. Razorpay handles your payment data under its own privacy policy.

3. How we use your information

• To process, pack, ship and deliver your orders.
• To send you order confirmations, shipping updates and tracking details.
• To handle cancellations, returns, exchanges and refunds.
• To answer your questions and provide customer support.
• To prevent fraud and keep the website secure.
• To send you offers and new-arrival updates, only if you have subscribed. You can unsubscribe at any time.
• To meet our legal, tax and accounting obligations.

4. Who we share it with

We do not sell or rent your personal information. We share it only with the service providers who help us fulfil your order:

• Courier partners (such as Delhivery) — your name, phone number and address, to deliver your order.
• Payment gateway (Razorpay) — your name, email, phone number and order amount, to process your payment and any refund.
• Authorities — where we are required to do so by law or a valid legal order.

5. Cookies and local storage

We use essential cookies to keep you signed in, and your browser’s local storage to remember your cart and wishlist. These are required for the website to work. You can clear them from your browser settings, but you may be signed out and your cart may be emptied.

6. How we protect your information

Your password is stored in encrypted (hashed) form and cannot be read by us. Access to customer and order data is limited to authorised staff. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information against loss, misuse and unauthorised access.

7. How long we keep it

We keep your account and order information for as long as your account is active and for as long as needed to meet legal, tax and accounting requirements. You can ask us to delete your account at any time.

8. Your rights

You can:

• View and update your name, phone number and saved addresses from My Account.
• Ask us for a copy of the personal information we hold about you.
• Ask us to correct or delete your personal information.
• Withdraw your consent to marketing messages.

To make any of these requests, contact us using the details below.

9. Children

This website is not intended for children under 18. If you are under 18, please use it only with the involvement of a parent or guardian.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page, with the date it was last updated.

11. Contact and grievances

For any question, request or complaint about your personal information, contact us:

• Silaiwaala
• Shop No 2, Pushpanjali Complexes, Shastri Puram Rd, beside Peter England, Kargil Petrol Pump, Suruchipuram Colony, Sikandra, Agra, Uttar Pradesh 282007
• Email: hello@silaiwaala.in
• Phone: +91 86797 08759